Frequently Asked Questions

Yes, that is certainly possible. Pokemart.be is in fact a special pokemon cards store. By opening pokemon suits you can get the pokemon cards. The advantage is that you decide from which series you want to collect the cards. The cards from the booster packs are also booster fresh, which means that they are of high quality because they have not yet been worn and/or damaged. Below is a list of our pokemon card products: Feel free to take a look at our pokemon shop. Please note that each item may possess a different amount of pokemon cards. This is all in the description.
  1. Of course, we always hope that all our customers are 100% satisfied. If you do have any complaints about our services, you can contact us by e-mail(info@pokemart.be). We will do everything we can to deal with your complaint within 7 days.
  2. All agreements we enter into with our customers, regardless of their place of residence, are governed exclusively by Belgian law and, in the event of a dispute, only the competent Belgian courts have jurisdiction. If, for reasons of international law, another law is applicable, the interpretation of these general terms and conditions will in the first place refer to the Belgian Market Practices and Consumer Protection Act.
  1. All goods and services will be delivered to the address you specify when you place your order.
  2. When an item is in stock it will be offered to your delivery address in 1 to 4 business days. When an item is not in webshop stock, it will be offered at your delivery address in 3 to 6 business days. We will inform you of the delivery time in your order confirmation.
  3. Deliveries are made no later than 1-2 business days after payment.

Conditions Delivery process and costs

  1. If we are unable to deliver on time, we will always notify you before the scheduled delivery date. If we do not, you may waive your order at no charge.  In that case, we will refund you no later than 30 days after rescission.
  2. Our shipments are always made at our risk. So you don't have to worry about goods getting lost in the mail. However, if you return goods to us within 14 days of purchase because you would prefer not to keep them, you are responsible for transportation.
  3. If the goods delivered by us were damaged in transit, do not match the items listed on the delivery note or do not match the items you ordered, you must report this as soon as possible and certainly within 3 days and return the items to us within 14 calendar days of receipt. [The following sentence applies only if you use a return form and send it along]. You must use the enclosed "return form" for this purpose. If you have any questions when completing this return form, please contact one of our staff at the email address info@pokemart.be.

We cannot be held responsible for any consequential damages due to late delivery or non-delivery by the carrier appointed by the company. Our liability in such cases is limited to the value of the items shown not to have been received by the customer.

  1. We can only accept payment via the payment modules on our website (Pokemart.be accepts iDEAL Bancontact, bank transfer).
  2. To ensure safe online payment and the security of your personal data, transaction data is sent over the Internet encrypted with SSL technology. To pay with SSL, you do not need any special software. You can recognize a secure SSL connection by the "lock" in the bottom status bar of your browser.
We are:


Connection Avenue 83 R6

3600 Genk

E-mail address: info@pokemart.be

Telephone number: +32(0)492 65 79 73

Company number: BE 0760.600.556

  1. If you buy goods or services from us, you have the right for 14 days from delivery or conclusion of the contract to decide that you do not want to keep the goods. You can then return your order without paying a penalty and without giving a reason (you pay the costs yourself). Within 14 days after we have received your order back or you have indicated that you wish to withdraw from the contract, we will refund you the full purchase price of it using the same means of payment with which you paid.
  2. Therefore, the direct cost of returning the goods will be borne by you. We will indicate what the cost of this is or provide an estimate if it cannot be reasonably calculated in advance. If the goods cannot be returned by post we will come and collect them from you and you will not be charged for this.
  3. We may wait to refund you until we have received the goods back or until you have demonstrated that you have returned the goods, whichever comes first.
  4. During the first 14 days after delivery, we expect you to handle the order and packaging with care. If you still wish to be able to return the goods as described above, you may only unpack or use them to the extent necessary to assess whether you wish to keep the goods. Returned goods may be fitted, but must not have been used. If you return the goods, this should be done together with the original packaging if possible, with all delivered accessories and in the original condition and packaging and taking into account our instructions below.
  5. You can return your return package via mail or courier.
  6. In order to exercise your right of withdrawal, both in the case of delivery of services and delivery of goods, quickly and correctly, please complete the form below and send it to pokemart.be, Wolfsbergstraat 67, 3600 genk, Belgium. We will send you an acknowledgement of receipt of your revocation by email.
"MODEL WITHDRAWAL FORM (complete and return this form only if you wish to withdraw from the contract) - To [here You should enter Your name, address and, if applicable, Your fax and email address]. :
  • I/We (*) hereby inform/share (*) with you that I/we (*) am revoking/revoking our agreement regarding the sale of the following goods/provision of the following service (*)
  • Ordered on (*)/Received on (*)
  • Name(s) of Consumer(s)
  • Consumer address(es)
  • Signature of consumer(s) (only if this form is submitted on paper)
  • Date
(*) Delete what does not apply."


Shipping Country Shipping Courier Shipping Time Shipping cost
Belgium DPD 1 Business Day € 6,81
Netherlands DPD 1 Business Day € 8,24
Germany DPD 2-3 Business Days € 8,88
France DPD

Mondial Relay (Parcel Shop)
2-3 Business Days € 12.04(DPD)

€ 5.90 - 18.50 Based on weight 

Other European Countries, automatically calculated before checkout

Pokemon cards are literally pieces of cardboard with a pokemon image on them. These were invented by Nintendo in 1995 to compete with others. Each card shows a different pokemon, each pokemon has a different number of life points and attacks. This is all indicated on the map. In addition to the pokemon cards, there are also trainer and energy cards. You need these to perform certain attacks or to use a certain tactic during a pokemon battle. To start playing immediately, it is wise to purchase a special Pokemon theme deck. It contains the right cards to get started right away so you can challenge your friends to a game of Pokemon. One uses the cards to battle against his or her friends. The other saves them like a true collector. The oldest pokemon cards can now be called vintage and some are very valuable.