FAQs

FAQ 'S

Pokemon cards are literally pieces of cardboard with a pokemon image on it. These were invented by Nintendo in 1995 to compete with others. Each card has a different pokemon, each pokemon has a different number of life points and attacks. This is all indicated on the map. Besides the pokemon cards, there are also trainer and energy cards. You need these to perform certain attacks or to use a certain tactic during a pokemon battle. To start playing immediately, it is wise to have a special Pokemon theme deck theme to purchase. This contains the right cards to get started right away so that you can challenge your friends to a game of Pokemon. One uses the cards to battle against his or her friends. The other saves them as a true collector. The oldest pokemon cards can now be called vintage and some are very valuable.

We are:

pokemart.be

Connection avenue 83 R6
3600 Genk

E-mail address: info@pokemart.be

Telephone number: +32 (0) 492 65 79 73

Company number: BE 0760.600.556

  1. If you buy goods or services from us, you have the right to decide that you do not want to keep the goods for 14 days from delivery or conclusion of the contract. You can then return your order without paying a fine and without giving any reason (you pay the costs yourself). Within 14 days after we have received your order or you have indicated that you want to cancel the agreement, we will refund the full purchase price with the same payment method with which you paid.
  2. The direct costs of returning the goods are therefore for your account. We will indicate the cost of this or make an estimate, if this cannot be reasonably calculated in advance. If the goods cannot be returned by post, we will collect them from you and you will not be charged for this.
  3. We may withhold the refund until we have received the goods back or until you have demonstrated that you have returned the goods, whichever comes first.
  4. During the first 14 days after delivery, we expect you to handle the order and packaging with care. If you still want to be able to return the goods as described above, you may only unpack or use them to the extent necessary to assess whether you wish to keep them properly. Returned goods may be appropriate, but may not have been used. If you return the goods, this should if possible be done together with the original packaging, with all accessories supplied and in the original condition and packaging, taking into account our instructions below.
  5. You can return your return package by post or courier.
  6. To exercise your right of withdrawal quickly and correctly, both in the case of delivery of services and delivery of goods, you can fill in the form below and send it to pokemart.be, Verbindingslaan 83 R6, 3600 genk, Belgium. We will send you an acknowledgment of receipt of your cancellation by email. 

“MODEL WITHDRAWAL FORM

(only complete and return this form if you wish to cancel the contract) - To [here you must enter your name, address and, if applicable, your fax and e-mail address]:

  - I / We (*) share / share (*) hereby inform you that I / we (*) revoke / revoke our agreement regarding the sale of the following goods / delivery of the following service (*)

  - Ordered on (*) / Received on (*)

  - Name / Names of consumer (s)

  - Address of consumer (s)

  - Signature of consumer (s) (only if this form is submitted on paper)

  - date

  (*) Strike out what does not apply. "

  1. We can only accept payment via the payment modules on our website (Pokemart.be accepts iDEAL Bancontact, bank transfer).
  2. To guarantee a secure online payment and the security of your personal data, the transaction data is encrypted with SSL technology and sent over the internet. You do not need any special software to pay with SSL. You can recognize a secure SSL connection by the “lock” in the bottom status bar of your browser.
  1. All goods and services are delivered to the address indicated by you with your order.
  2. When an item is in stock, it will be delivered to your delivery address in 1 to 4 working days. If an item is not in webshop stock, it will be delivered to your delivery address in 3 to 6 working days. We will inform you about the delivery time in your order confirmation.
  3. Deliveries are made at the latest 24 hours after payment.

Conditions Delivery process and costs

  1. If we cannot deliver on time, we will always notify you before the scheduled delivery term has expired. If we don't, you can cancel your order free of charge. In that case, we will refund you within 30 days after dissolution.
  2. Our shipments are always at our risk. So you don't have to worry about goods getting lost in the mail. However, if you send us back goods within 14 days of purchase because you prefer not to keep them, you are responsible for the transport.
  3. If the goods delivered by us were damaged during transport, do not correspond with the items stated on the delivery note or do not correspond with the items you ordered, you must report this as soon as possible and certainly within 3 days and the items return to us within 14 calendar days of receipt. [The following sentence only applies if you use a return form and send it along.] You must use the supplied “return form” for this. If you have any questions while completing this return form, you can contact one of our employees at the email address info@pokemart.be.

We cannot be held responsible for any consequential damages due to late delivery or non-delivery by the carrier appointed by the company. Our liability in such cases is limited to the value of the items that are proven not to have been received by the customer.

Yes, you can. pokemart.be is namely a special pokemon card shop. By opening pokemon packages you can get the pokemon cards. The advantage is that you decide for which series you want to save the cards. The cards from the booster packs are also booster fresh, which means that they have a high quality because they are not yet worn out and / or damaged. Below is a list of our pokemon card products:

Pokemon booster boxes
pokemon booster packs
pokemon elite trainer box
Pokemon theme decks
Pokemon collection boxes
Pokemon cans

Feel free to take a look at our pokemon shop. Please note, each item can contain a different amount of Pokemon cards. This can all be read in the description.

POLICY SHIPPING

Shipping Country Shipping Courier Shipping Time Shipping Cost
Belgium DPD 1 Business Day
Netherlands DPD 1 Business Day
Germany DPD 2-3 Business Days
France DPD 2-3 Business Days
Other European Countries, automatically calculated before checkout

 

  1. We always hope that all our customers are 100% satisfied. If you should nevertheless have complaints about our services, you can contact us by e-mail (info@pokemart.be). We do everything we can to handle your complaint within 7 days.
  2. All agreements we conclude with our customers, regardless of their place of residence, are exclusively governed by Belgian law and in case of disputes, only the competent Belgian courts are competent. If, for reasons of international law, a different law nevertheless applies, the interpretation of the current general terms and conditions will primarily refer to the Belgian Market Practices and Consumer Protection Act.
Slide up